Bill Conway is an avid sports fan. I remember him talking about a conversation he’d had on a plane with an National Football League coach about kicking field goals and all the variables that influenced whether or not the kick was good: how far back the ball was, how much to the left or right of center, the snap, the hold, the kick, the wind, the condition of the field, etc. How well the kicker and holder understood and managed the variables – some controllable, others not – affected the likelihood of making the field goal.
I remember thinking that field-goal kicking involved more variables than I had originally thought – similar to trying to solve work or process-related problems.
Using another sports-related thought, Yogi Berra once observed, “In theory, theory and practice are the same. But in practice, they’re not.” Find out where your business practice varies from the theory and what variations are having the greatest impact on your success. Controlling these variables will move you closer to your goal line.
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