The Cobbler's Children...

You are most likely familiar with the story about the busy cobbler who was so busy making shoes for his customers that he had no time to make some for his own children. So too is this the case for the "improvement process."

Process improvement is itself a process that can be improved, yet it is often ignored by the very professionals who spend their time improving other work processes. While it is important to maintain a strong focus on identifying the best opportunities for improvement throughout our organizations, it is equally as important to apply the fundamentals of Continuous Improvement to the improvement process itself. Over the years, we've found that the organizations making the most out of their improvement effort are the ones that have also studied and "improved" the improvement process.

You can read more about this idea in our upcoming newsletter, which will be posted on our website soon. If you'd like to check, here's a link.